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CSX Announces Enhancements to ShipCSX Website

05/25/2004
Jacksonville, Fla.


CSX Corporation (NYSE: CSX) unveiled today the newest addition to ShipCSX, the company's customer website. As part of CSX's on-going effort to improve on-line services, the new Event Notification tool provides customers of CSX Transportation, CSX's railroad subsidiary, proactive tracing information on their rail shipments.

Customers can now manage their rail business by specifying the traffic flows they want to monitor - for example, cars coming into their facility or shipments sent to their customers - and then selecting which events they wish to be notified about. Notifications are triggered and an e-mail is sent to customers when railcars are:
  • Classified as bad ordered;
  • Constructively placed;
  • Placed at an industry;
  • Placed in a hold status; or
  • Reported as overloaded

"In the past, customers' efforts to trace their shipments required a phone call," said Steve Potter, assistant vice president-Customer Service. "Now they can use CSX's on-line tools to quickly and easily receive the information they want through an e-mail. By tracking their shipments at every step in the transportation process, customers can more efficiently manage their rail business."

Event Notification is available to all registered ShipCSX customers. To use Event Notification, go to www.CSX.com, log in to ShipCSX, and choose the 'Trace' tab and select 'Event Notification' from the menu.

To register to use ShipCSX, go to www.CSX.com and click on the "Sign up for eBusiness" link. Additional questions about ShipCSX or the Event Notification tools can be directed to 1-877-ShipCSX (1-877-744-7279), option 2, option 1.

CSX Corporation, based in Jacksonville, Fla., owns the largest rail network in the eastern United States. CSX Transportation Inc. and its 34,000 employees provide rail transportation services over a 23,000 route-mile network in 23 states, the District of Columbia and two Canadian provinces. CSX Corporation also provides intermodal and global container terminal operations through other subsidiaries.


Misty Skipper
904-359-1787

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